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hire 2 days or more

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Traffic Self Drive FAQs

Click an option below to view the section:

Eligibility

Hire Vehicles

Insurance

Break Down / Accident / Lost Keys

Pick Up / Return Points

Weekend Hire Periods

ELIGIBILITY

What age do I need to be to hire a vehicle?

Drivers aged 25-75 are eligible to hire all vehicles on our fleet (provided they meet the license criteria).
Drivers aged 21-24 are restricted to small vehicles (typically below car group C) and a higher insurance excess may be applicable; please contact us for details.

What are the driving license requirements for hiring a vehicle?

To hire a vehicle you must hold a full driving license and have been driving for more than 2 years.
Overseas driving licenses are acceptable and a supplementary International Driving License is not usually required.
Licenses with up to 2x 3-point fixed penalty endorsements are acceptable (i.e. 6 points in total, from 2 separate 3-point penalties). Please contact us if your license has more than two 3-point penalties or if you received an endorsement that incurred anything other than a 3-point fixed penalty notice.

Do I need a special license to drive any of your hire vehicles?

All vehicles on the Traffic Self Drive fleet can be driven with a standard UK car driving license (including Luton tail-lift vans and 9-seater people carriers).

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HIRE VEHICLES

What age are hire vehicles?

Cars on our fleet are less than 3 years old (most are less than 2 years old), apart from group A cars which are defined as "small cars aged over 3 years old". Vans on our fleet are less than 5 years old.

Can I specify the make/model/colour of the vehicle I hire?

Vehicles on our fleet are placed in hire groups with similar vehicles and the vehicles mentioned on this website are strictly intended as examples of the type of vehicle in each group. Whilst we make every effort to fulfill requests, we cannot guarantee the make, model or colour of the vehicle.

Are vans sign-written?

The majority of our vans do not have any sign-writing and customers are able to specifically request a van without any signage.

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INSURANCE

What is covered by the insurance?

Full insurance is provided by Traffic Self Drive with hire vehicles, including third party cover, CDW (Collision Damage Waiver), accidental damage and theft insurance. Wheels, tyres and overhead damage are not covered by the insurer (which is normal for vehicle hire policies).

What is the insurance excess?

The insurance excess is the amount that the hirer is liable for in case of damage to the vehicle while on hire (unless a third party with insurance has admitted responsibility). Traffic Self Drive continues to offer an excess level that is amongst the lowest on the market and we aim to be transparent about the excess (where most hire companies are reluctant to publish about the excess and try to charge extra to reduce the excess level). The excess is £200 for most vehicles and £250 for Luton vans and car groups G-J. We keep the excess as low as possible and we do not reduce the excess amount any further. You can take out your own insurance independently to cover the excess if you wish.

Do you charge the insurance excess in advance?

No. The insurance excess amount is only payable if the hire vehicle is damaged.

Can I insure the hire vehicle myself?

Companies with fleet insurance policies can insure hire vehicles on their own policy, which has the advantage that companies can insure any person they wish to drive the vehicle, allowing multiple drivers without needing to provide license details for each driver.

How many people are insured to drive a hire vehicle?

Insurance for one driver is included by Traffic Self Drive in the hire cost.

To insure multiple drivers see Options page.

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BREAKDOWN / ACCIDENT / LOST KEYS

What can I do if I have a breakdown in a hire vehicle?

During office hours (Mon-Sat, 8am-6pm) telephone Traffic Self Drive (01727 875047).
All vehicles are covered by the Manufacturer's Roadside Assistance or by the AA. Check the windscreen or manual for the Manufacturer's Assistance number. If not, call the AA on 0800 424151 and quote Traffic Self Drive and the vehicle registration number

What should I do if I am involved in an accident in a hire vehicle?

Follow these steps:

Note down your registration number and the registration number of all other vehicles involved.
Take the personal details of all other drivers involved.
Note the date, time and location of the accident.
Take details of any witnesses to the accident.
If the vehicle cannot be driven, follow the procedure for a breakdown as described above (i.e. contact Traffic Self Drive in the first instance, or call the AA for vehicle recovery)
Report the accident within 24 hours to Traffic Self Drive.

What should I do if I lose the key to a hire vehicle?

Telephone the Traffic Self Drive office (01727 875047). Please be aware that keys are chip-coded and the process of obtaining a replacement can be slow and expensive. You would be responsible for the full cost of replacing a key and will probably experience some inconvenience while we attempt to supply a spare key.

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PICK-UP / RETURN POINTS

Can the hire vehicle be delivered to me?

See Delivery Page.

Can I pick-up/return a vehicle at the airport?

We offer an airport delivery service at London Heathrow airport and Luton airport.

Can I pick-up the car at one location and return somewhere different?

We are a regional company and we offer 5 pick-up/return points: